• If you have any questions about these rules, please contact us, we are happy to explain anything that you might not understand. These rules have been established in order to improve School Enews for all schools.

      Below are some simple to follow rules for schools using School Enews:

      1. Treat your subscribers that sign up / provide you with their email address with respect. It is your responsibility to make sure that you, as a registered user, are adequately sufficient in using School Enews. You should contact us if you require training. It is not acceptable to frequently email all your parents and, for example, accidentally forget the attachment (and therefore have to email them all again) - this is unprofessional!

      2. We believe in progress, therefore (for Australian schools) you must move at least 95% of your newsletter communication over to via email within 6 months of your Sign Up to School Enews. This means that if you have 1000 families at your school, then 950 must subscribe via email. This provides the maximum costs saving and time efficiencies for your school. You should only continue to provide printed copies of your newsletter to parents that don't have internet access at work or home and who have specifically requested a hard copy. Parents shouldn't be allowed to opt-in to receive the newsletter on paper just because they may prefer it. We will provide you with a free guide and discuss with you the best process to move from paper to email newsletters.

      3. The "Default" address book / list must be used for sending out your newsletter to parents. This is the list that should contain at least 95% of your school families as discussed in the point above. You are required to use the "Default" address book. It may help you to think of the "Default" address book as your "Whole School" or "Newsletter" list.

      4. Your School Enews account:
          1. You must add your school logo to your account using the "-header" command. School Enews will complete this for you if you use our optional services. A good size for your image is 635 x 120 pixels saved as either a jpg or gif image. The maximum size is 100KB.
          2. When you send an email to parents about your newsletter, you must attach the newsletter file and any other attachments to the email. You should not just link back to your website. You can still link back to your website for general photos and other information not contained in the newsletter. Attaching your newsletter won't make the email any larger in size for parents to download like normal attachments do and it will improve the accessibility of your newsletter by parents via the email and iOS app.
          3. When sending the newsletter to parents, the newsletter attachment must be a PDF file. We do not accept Word (.doc or .docx) newsletter attachments. Word attachments are allowed if the parent is required to fill out or edit the attachment. Creating a PDF document benefits your parents. It allows all parents to open your newsletter with free software from Adobe and the newsletter will be consistent in design for all parents (unlike a Word document).
          4. When sending the newsletter to parents, you must write a short message in the Body of your email. For example, as a minimum "Dear parents. Please find attached the newsletter. Regards School Name". As well as being more human, it will also further help to reduce your email ending up in the Spam folder.

      5. If you have a school website you must comply with the following:
          1. Use the "Subscribe Form" feature or our "Closed / Private subscribe form" to allow parents to sign up to receive your newsletter.
          2. Use the "History List" feature if you are using the "Open" approach for your parent list. The method you wish to use will be discussed when you Sign Up with us.

      6. If you use multiple lists / address books, then the following names are reserved: Default, Kinder, Year1, Year2, Year3, Year4, Year5, Year6, Year7, Year8, Year9, Year10, Year11 and Year12. You can use these lists / address books, however, you need to understand that all "Year" lists automatically roll forward on the 1st January each year. This means that if a parent signs up to Year7, then on the 1st January, they will be transferred to Year8. Names and emails on the Year6 list are deleted on 1st January. Year11 is combined with Year12 on the 1st January. All other lists / address books, parents unsubscribe themselves.

      7. Treat School Enews staff with respect. This means that if we attempt to contact you via email or phone with a question, that you will contact us back within 5 working days (during the school term). We expect to be treated in the same way that we treat you, which is with the utmost respect.